Marketplace privacy summary: FMLS operates the marketing, ordering, messaging, and payment-facilitation platform. Independent Laundry Operators receive only the customer and order information reasonably necessary to perform an accepted order. Customer phone numbers are not displayed to Operators through the standard order view.

1. Scope and who we are

This Privacy Policy applies to Final Mile Laundry LLC, a Nevada limited liability company (“FMLS,” “we,” “us,” or “our”), and to personal information collected through finalmilelaundry.com, FMLS client accounts, order checkout, waitlists, applications, communications, and related websites or online services (collectively, the “Platform”).

FMLS is a marketing and marketplace company that connects customers with independently owned Laundry Operators and facilitates marketplace orders, communications, and payments. FMLS is not the Laundry Operator that performs laundry services.

2. Information we collect

Category	Examples
Identity and contact information	Name, email address, mobile number, account identifier, and communication preferences.
Pickup and delivery information	Street address, city, state, ZIP code, access notes, pickup instructions, delivery instructions, and service area.
Order information	Selected Laundry Operator, services, quantities, add-ons, item notes, pickup windows, delivery status, charges, tips, adjustments, and order history.
Payment and transaction information	Payment authorization status, transaction identifiers, billing details, refunds, disputes, and limited payment-method details supplied by our payment processor. FMLS does not intend to store complete payment-card numbers.
Account and communications	Authentication records, profile information, order-linked messages, support requests, reviews, survey responses, and waitlist submissions.
Operator or applicant information	Business contact information, operating location, service areas, services, capacity, availability, program interest, documents, and application status.
Device and usage information	IP address, browser type, device information, pages viewed, referring page, approximate location, session activity, cookies, and similar technologies.
Fraud, safety, and compliance information	Records used to verify identity, prevent misuse, investigate disputes, protect users, and comply with legal obligations.

3. How we collect information

We collect information:

Directly from you when you search, create an account, place an order, join a waitlist, submit an application, send a message, contact support, or post a review;
From Laundry Operators when they accept, process, update, or complete marketplace orders;
From payment processors, communications providers, analytics providers, fraud-prevention providers, and other vendors supporting the Platform;
Automatically through cookies, pixels, logs, and similar technologies; and
From lawful public or commercial sources when reasonably necessary for verification, safety, or fraud prevention.

4. How we use information

We use personal information to:

Provide marketplace search, client accounts, guest checkout, waitlists, applications, and other Platform features;
Match customers with Laundry Operators based on approved service areas and availability;
Create, route, administer, update, and document orders;
Facilitate payment authorization, charges, tips, adjustments, refunds, and transaction records;
Relay order-linked messages and notifications;
Provide customer support and help review service or payment concerns;
Verify accounts, prevent fraud, protect safety, and enforce Platform rules;
Maintain, analyze, troubleshoot, and improve the Platform;
Comply with tax, accounting, recordkeeping, legal, and regulatory obligations; and
Send marketing communications when permitted by law and consistent with your choices.

5. How we share information

Laundry Operators

We share information reasonably necessary for an Operator to evaluate, accept, perform, update, and complete an order. This may include the customer’s name, pickup and delivery address, selected services, quantities, timing, instructions, order messages, and relevant payment or order status. Customer phone numbers are not displayed to Operators through the standard order view. FMLS may relay communications without disclosing personal phone numbers.

Service providers

We may share information with payment processors, hosting providers, communications providers, customer-management systems, analytics providers, security vendors, professional advisers, and other contractors that process information for legitimate business purposes.

Legal, safety, and business purposes

We may disclose information when reasonably necessary to comply with law or legal process; protect customers, Operators, FMLS, or others; investigate fraud or abuse; enforce agreements; obtain professional advice; or support a merger, financing, reorganization, acquisition, or transfer of all or part of the business.

FMLS does not currently sell covered personal information for monetary consideration as “sale” is defined under Nevada Revised Statutes Chapter 603A.

6. Payments

Payment information is processed by third-party payment providers. FMLS may receive transaction identifiers, payment status, card brand, limited card details, fraud signals, and other information needed to administer an order. Payment providers process information under their own terms and privacy policies.

Do not send complete payment-card information through FMLS messages, support emails, or Operator communications.

7. Cookies, analytics, and third-party collection

FMLS and its service providers may use cookies, pixels, local storage, logs, and similar technologies to keep sessions active, remember preferences, measure traffic, understand Platform use, prevent fraud, and improve performance.

Third parties providing analytics, advertising, embedded forms, payment, or communications services may collect information about your activity over time and across different websites or online services, subject to their own privacy practices and your browser or consent settings.

You can manage many cookies through browser settings. Disabling certain technologies may affect account access, checkout, or other Platform functions.

8. Data retention

We retain personal information for as long as reasonably necessary to provide the Platform, administer orders and payments, maintain business and tax records, resolve disputes, enforce agreements, protect safety, prevent fraud, and comply with law.

Retention periods vary by record type. We may retain deidentified or aggregated information that no longer reasonably identifies an individual.

9. Data security

We use administrative, technical, and organizational measures designed to protect personal information against unauthorized access, destruction, loss, alteration, or disclosure. No online system or transmission method can be guaranteed completely secure.

You are responsible for protecting account access links, passwords, devices, and other authentication methods and for notifying FMLS if you suspect unauthorized access.

10. Your choices and requests

Depending on your location and applicable law, you may be able to request access to, correction of, or deletion of certain personal information; obtain information about our privacy practices; update account details; or opt out of certain communications.

Submit a request to [email protected]. We may verify your identity and authority before completing a request. Some information may be retained where required or permitted for transactions, taxes, security, fraud prevention, dispute resolution, or legal compliance.

You may opt out of marketing email using the unsubscribe link. Transactional order, payment, safety, and account messages may continue while you use the Platform.

11. Nevada privacy requests

Nevada consumers may submit a verified request directing FMLS not to make a covered sale of covered information under Nevada Revised Statutes Chapter 603A. FMLS does not currently sell covered information for monetary consideration as defined by that law.

To submit a Nevada request, email [email protected] with the subject “Nevada Privacy Request.” We will authenticate and respond within the time required by applicable law. Nevada law permits an initial response period of up to 60 days and, when reasonably necessary, a 30-day extension with notice.

12. Children’s privacy

The Platform is not directed to children under 13, and FMLS does not knowingly collect personal information from children under 13. Orders must be placed by a person at least 18 years old. Contact us if you believe a child provided personal information without appropriate authorization.

13. External links and independent Operators

The Platform may link to third-party websites or services. Their privacy practices are governed by their own policies.

Independent Laundry Operators are responsible for information they collect outside the FMLS Platform. This Policy governs FMLS’s handling of information and does not replace an Operator’s separate privacy obligations.

14. Changes to this Policy

We may update this Privacy Policy to reflect changes in law, technology, Platform features, or business practices. The updated Policy will be posted on this page with a revised effective date. We may provide additional notice of material changes through the Platform or by email.

15. Contact us

For privacy questions or requests, contact:

Final Mile Laundry LLC
Nevada, United States
[email protected]